Terms of service

Last updated 19 August 2026

These terms govern your use of Superb Car Wash. By booking a wash or joining the Club, you agree to them. Please read them alongside our privacy policy.

1. Who we are and what we do

Superb Car Wash ([TO CONFIRM: registered company name and number], "we", "us") operates a marketplace that connects customers with independent, vetted valeters. We set the price, match you with an available valeter, and take payment. The wash itself is carried out by the assigned valeter.

2. Booking and pricing

• Prices are fixed by us and shown before you confirm. The price depends on the service and your vehicle size. Valeters cannot change the price.
• Your card is charged in full when you confirm your booking.
• We then match you with an available valeter. If we cannot match a valeter, we refund you in full — you are never charged for a wash that does not happen.
• A booking is a contract between you and Superb Car Wash for the service you selected.

3. The Superb Club

• The Club is an annual membership charged as a separate subscription when you join.
• Membership gives you member pricing and the benefits shown at the time you join.
• The membership renews automatically each year unless you cancel before renewal.
• Your statutory 14-day right to cancel a new subscription applies. After that, membership fees already charged are non-refundable except where the law requires otherwise.

4. Changes, cancellations and refunds

• You can change or cancel a booking up to [TO CONFIRM: notice period, e.g. 12 hours] before the appointment for a full refund.
• If you cancel later than that, or are not available when the valeter arrives, we may retain part or all of the fee to cover the valeter's time.
• If a wash is not carried out to a reasonable standard, tell us within [TO CONFIRM: e.g. 48 hours] and we will arrange a free re-do or a refund.
• Refunds are made to your original payment method.

5. Your responsibilities

• Give an accurate service address and safe, lawful access to the vehicle and, where needed, to water and power.
• Remove valuables and personal items before the wash.
• Tell us about anything that affects safe working at the location.

6. Valeters

Valeters are independent providers, not our employees. They must be verified through our onboarding (including Stripe identity and payout checks) before they can be matched to jobs. Separate valeter terms apply to their use of the platform.

7. Liability

We provide the platform with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be excluded under law. Subject to that, our total liability for any booking is limited to the amount you paid for it. We are not liable for loss you could not reasonably have expected. Your statutory rights as a consumer are not affected.

8. Complaints and contact

If something goes wrong, contact us at hello@superbcarwash.co.uk [TO CONFIRM email] and we will try to put it right.

9. General

We may update these terms from time to time; the "last updated" date shows the latest version. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.